delivery

brilliant foods
       

SYDNEY METRO DELIVERIES – SHOPS & ONLINE ORDERS

Delivered by Brilliant Food's refrigerated vans to:

Eastern Suburbs/Inner West/Lower North Shore – Tuesday and Friday
Northern Beaches/Upper North Shore – Wednesday

Cut Off Time Online Orders 
8.30am day before delivery, i.e. Monday for Tuesday, Tuesday for Wednesday, Thursday for Friday

Delivery Fee Online Orders
$22.00

SYDNEY SUBURBS NOT COVERED BY OUR VANS – ONLINE ORDERS ONLY

Cut Off Time
8.30am Tuesdays for Wednesday or Thursday deliveries only

Delivery Fee
$22 for delivery by refrigerated courier

INTRASTATE & OTHER SUBURB DELIVERIES - SHOPS & ONLINE ORDERS

Available on request but currently no deliveries to residential addresses.

Deliveries by a refrigerated specialist freight service to Newcastle, the Central Coast, Blue Mountains, Southern Highlands, Canberra, the South Coast and other Sydney suburbs we don’t currently service with our own vans.

Cut Off Time
12 noon Thursday for delivery the next week

Delivery Fee
A percentage of your order value based on kms from Botany:

0-15kms - 8% + GST - i.e. $100 order will cost $108.80 including freight
16-30kms - 10% + GST - i.e. $100 order will cost $111.00 including freight
30-300kms - 12% + GST - i.e. $100 order will cost $113.20 including freight

MONDAY - Central West Sydney – Alexandria to Burwood
TUESDAY - Central Coast, Newcastle
WEDNESDAY - South West Sydney – Bexley to Campbelltown
THURSDAY - Canberra, North West Sydney, Blue Mountains
FRIDAY - South Coast, Southern Highlands, SW Sydney – Liverpool to Sutton Forest

INTERSTATE DELIVERIES – AIRPORT TO AIRPORT – SHOPS & ONLINE ORDERS

We can offer Airport to Airport delivery through Toll Air Express for interstate orders. We will pack and deliver sealed, iced packages to Toll Air Express,
Sydney for pick up by you at the other end. All destinations have chiller facilities and an estimated arrival time and consignment details will be provided to you.

Cost
Ex GST cost is approx. $25 (includes a fuel and a security surcharge) plus a variable $/kg or $/cm rate (the greater) delivery per State:

• Adelaide –$2.42/kg
• Brisbane – $1.88/kg
• Cairns – $3.48/kg
• Coolangatta – $1.79/kg
• Melbourne – $1.82/kg
• Hobart – $2.26/kg 
• Perth – $5.20/kg
• Darwin – $5.62/kg

Call our office on 02 9695 7600 for more information and for a freight cost estimate based on your order.


Other Delivery Information - faqs

My delivery Instructions:
Orders need to be addressed to a premise with someone to sign for the courier. We suggest using your work address unless you can be sure someone will be home on that day. You can opt to have the courier driver call you 30 minutes before your delivery is due to arrive, please state this on your delivery instructions. If there is no-one to sign for the product it will either be left on the doorstep or will go back to the refrigerated distribution warehouse.  A second delivery charge will be generated.

How long the products will last unrefrigerated?
All our products are packed into sealed polystyrene boxes and packed with reusable ice packs. We only use refrigerated couriers. As soon as your delivery arrives it should be placed into your fridge. We suggest you do not leave your fish in our boxes for longer than 2 hours once the delivery has been made.

My order hasn’t arrived?
We are very good at delivering on time. Therefore if you haven't received your order when expected please call us on (02) 9695 7600
For intrastate deliveries we use an independent courier service. If your delivery hasn't turned up please call us.
If you forget to advise us within 24 hours that your delivery hasn't arrived on the designated day we cannot be held responsible.

What is the condition of purchase?
The customer will bear all risk in respect of the products once they have been delivered as per your instructions, unless otherwise agreed in writing prior to delivery. Brilliant Food will not be responsible for any loss or deterioration which occurs subsequent to delivery (due to non-timely collection or otherwise).

Can I pick up the order myself?
Yes, from our warehouse at 16 Rochester Street Botany. Monday to Friday 9am till 3pm. Please let us know approx. what time you will be coming when you place your order so we can have it ready for you

How are the products delivered?
All our products are packed into polystyrene boxes with ice packs and deliveries are made in refrigerated vehicles to insure our product stays at the right temperature.

Do I need to tell you all my details each time I order? Yes you do need to enter your details each time you order. Credit card details will need to be entered each time as we do not keep these on file.

Where are our delivery areas?
For suburbs and delivery day and click here to find out where we deliver to.

What if I’m not home to take delivery?
Orders need to be addressed to a premise with someone to sign for the courier. We suggest using your work address unless you can be sure someone will be home on that day. You can opt to have the courier driver call you 30 minutes before your delivery is due to arrive, please state this on your delivery instructions. If there is no-one to sign for the product it will either be left on the doorstep or will go back to the refrigerated distribution warehouse.  A second delivery charge will be generated.

Do we deliver on the weekend?
Our office hours are Monday to Friday 9 am til 3 pm. We do not make deliveries on the weekend. It is suggested that you arrange for a Thursday or Friday delivery. If you are unsure please call the office on 9695 7600.